Defects & Handling

If you have received a damaged or defective product, we will send you a new one free of charge. Do you not want a new package for some reason? Then you can also get a refund!

It's easy to request a FREE new product or a refund! Simply contact us below. Once we receive it and can confirm that it is clearly a defective product, we will send you a new product or a refund as soon as possible!

You have received the wrong product

If you ordered a particular variant of a product but received a different or incorrect product, you can request reshipment of the correct product or variant. Simply contact us below.